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    Terms of Service

    Last updated: August 11, 2026

    1. Acceptance of Terms

    These Terms of Service ("Terms") govern your use of the transportation services, website, and booking platform provided by Knoxville Black Car Service ("we," "our," or "us"). By booking a ride, visiting our website, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

    2. Services Provided

    Knoxville Black Car Service provides executive-level chauffeured transportation including airport transfers, corporate travel, hourly chauffeur service, and long-distance travel in and around Knoxville, Tennessee and the surrounding East Tennessee region.

    We reserve the right to refuse service to any client who is intoxicated, disruptive, or poses a safety risk to our chauffeurs or vehicles.

    3. Reservations & Cancellations

    Reservations may be made online through our booking platform or by calling (865) 252-1000. We recommend booking at least 24 hours in advance to ensure availability, though same-day bookings may be accommodated based on fleet availability.

    Cancellation Policy:

    • Cancellations made more than 24 hours before the scheduled pickup time are free of charge.
    • Cancellations made within 24 hours of pickup may be subject to a cancellation fee equal to 50% of the fare.
    • No-shows are charged the full fare.
    • Flight delays and cancellations are handled case-by-case; contact us as soon as possible to adjust your reservation.

    4. Pricing & Payment

    Pricing is based on the vehicle type, distance, duration, and any applicable surcharges. A quote is provided at the time of booking. Final fare may vary due to additional time, stops, tolls, parking, or gratuity not included in the original quote.

    We accept major credit cards and corporate account billing. Payment is due at the time of service unless a corporate account has been established. All charges are in U.S. dollars.

    A 20% gratuity is standard and may be automatically applied to corporate and airport reservations.

    5. SMS Text Messaging Terms (A2P 10DLC)

    By providing your mobile phone number to Knoxville Black Car Service, you agree to receive transactional and service-related SMS messages via Application-to-Person (A2P) 10-digit long code (10DLC) messaging. These messages include booking confirmations, ride status updates, driver dispatch notifications, and appointment reminders.

    • Message frequency: Varies based on your bookings (typically 2–6 messages per reservation).
    • Opt out: Reply "STOP" to any message to unsubscribe. You will receive one confirmation message and no further SMS messages.
    • Re-subscribe: Reply "START" or call (865) 252-1000 to resume receiving messages.
    • Help: Reply "HELP" to any message or call (865) 252-1000 for support.
    • Carrier charges: Standard message and data rates from your mobile carrier may apply.
    • No marketing SMS: We do not send promotional or marketing text messages. SMS is used solely for transactional and service communications.

    We do not share your mobile number with third parties for marketing. Your number is used exclusively for reservation and service-related communications.

    6. Conduct & Passenger Responsibilities

    As a passenger, you agree to:

    • Wear seatbelts when the vehicle is in motion.
    • Refrain from smoking, vaping, or using illegal substances in any vehicle.
    • Respect the chauffeur and vehicle at all times; any damage to the vehicle may result in additional charges.
    • Provide accurate pickup and drop-off information at the time of booking.
    • Be ready at the scheduled pickup time; waiting time may be billed after a grace period.

    7. Liability & Limitations

    Knoxville Black Car Service is not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including weather, traffic, road closures, mechanical issues, or acts of God.

    Our total liability for any claim arising from our services is limited to the fare charged for the specific trip in question. We are not responsible for lost or stolen items left in vehicles, though we will make reasonable efforts to locate and return them.

    8. Corporate Accounts

    Corporate account holders are responsible for all charges incurred by authorized users under their account. Invoices are issued per the agreed billing cycle and are due within 30 days unless otherwise specified. Late payments may be subject to additional fees.

    9. Privacy

    Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy for details.

    10. Changes to These Terms

    We may update these Terms at any time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

    11. Governing Law

    These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these Terms or our services shall be resolved in the courts located in Knox County, Tennessee.

    12. Contact Us

    If you have questions about these Terms, contact us at:

    • Phone: (865) 252-1000
    • Email: info@knoxvilleblackcarservice.com
    • Serving Knoxville, Oak Ridge, Maryville, and all of East Tennessee.