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    Privacy Policy

    Last updated: August 11, 2026

    1. Introduction

    Knoxville Black Car Service ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, website, or mobile booking platform. By using our services, you consent to the practices described in this policy.

    2. Information We Collect

    We collect several types of information:

    • Personal Information: Name, email address, phone number, billing address, and payment details provided at booking.
    • Booking Information: Pickup and drop-off locations, travel dates, vehicle preferences, and special requests.
    • Usage Data: IP address, browser type, pages visited, and timestamps when you interact with our website.
    • Communication Data: Records of calls, text messages, and emails between you and our team.

    3. How We Use Your Information

    We use the information we collect to:

    • Process and confirm ride reservations and dispatch vehicles.
    • Communicate with you about bookings, updates, and service changes.
    • Send appointment reminders, confirmations, and follow-up messages via SMS text and email.
    • Process payments and issue invoices or receipts.
    • Maintain records for safety, legal, and regulatory compliance.
    • Improve our services, website, and customer experience.

    4. SMS Text Messaging & A2P 10DLC Compliance

    As part of our service, we may send you text messages (SMS) using Application-to-Person (A2P) messaging via 10-digit long code (10DLC) phone numbers. These messages include booking confirmations, ride status updates, driver arrival notifications, appointment reminders, and occasional service-related alerts.

    Opt-In & Consent:

    • By providing your mobile phone number at booking or through our website, you consent to receive SMS messages from Knoxville Black Car Service related to your reservations and account.
    • Message frequency varies depending on your bookings and ride activity (typically 2–6 messages per reservation).
    • Standard message and data rates from your mobile carrier may apply.

    Opt-Out:

    • You may opt out of SMS messaging at any time by replying "STOP" to any text message you receive from us.
    • Upon opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you re-subscribe.
    • To re-subscribe, reply "START" or contact us at (865) 252-1000.

    Help & Support:

    • Reply "HELP" to any message for assistance, or call us at (865) 252-1000.
    • We do not sell, rent, or share your mobile number with third parties for marketing purposes.
    • Your mobile number is used solely for transactional and service-related communications.

    5. Information Sharing & Disclosure

    We do not sell your personal information. We may share your information with trusted service providers who assist in operating our business (e.g., payment processors, booking platforms, and dispatch systems), all of whom are bound by confidentiality obligations. We may also disclose information when required by law or to protect our rights, safety, or property.

    6. Data Security

    We implement industry-standard security measures to protect your personal information, including encrypted transmission and secure storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    7. Your Rights

    You have the right to access, update, or delete your personal information. You may also request that we restrict or stop processing your data. To exercise these rights, contact us at (865) 252-1000 or info@knoxvilleblackcarservice.com.

    8. Data Retention

    We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking and transaction records are typically retained for a minimum of seven (7) years for regulatory compliance.

    9. Children's Privacy

    Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us information, contact us and we will delete it promptly.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. We encourage you to review this page periodically.

    11. Contact Us

    If you have questions about this Privacy Policy, contact us at:

    • Phone: (865) 252-1000
    • Email: info@knoxvilleblackcarservice.com
    • Serving Knoxville, Oak Ridge, Maryville, and all of East Tennessee.